Product Warranty

Five Year Warranty Products

  • M54120 Battery Powered Water Meter
  • M54122 Line Powered Water Meter
  • POE & POU Hose Assemblies
  • M5411x Temperature/Humidity Sensor
  • W54455-MIN Relay Module
  • M5413x BTU Meter
  • GM0500 Gas Meter
  • GM1000 Gas Meter
  • GM2000 Gas Meter
  • GM3000 Gas Meter
  • IT1000/1002 Gateways
  • IT2010 Cellular Modem
  • LIT1005 Gateway
  • M54190/M54191 Transceivers
  • M54200 Mesh Transceiver
  • M54700 Coordinator
  • M54130 Line Powered Pulse Counter
  • HCB0104 Thermostat Radio Bridge to Wireless Radiator Actuator

Two Year Warranty Products

  • WM-1000C Cold Water Meter
  • WM-1100 Water Meters
  • WM-1200 Water Meters
  • WM-1300C Cold Water Meter
  • WM-1400 Water Meters
  • WM-1500 Water Meters
  • WM-1600 Water Meters
  • WM-1700 Cold Water Meter
  • WM-1800 Hot Water Meter
  • WM-2000 Cold Water Meter
  • M5445x Thermostats
  • MVA0104 Radiator Actuator
  • L54115 Smart Sensor

Ten Year Warranty Products

  • M54230 Batter Pulse Counter
  • L54230 LoRaWAN Pulse Counter

The following exclusions apply:

1. This Limited Warranty is effective for the time periods outlined in the chart above. The Warranty is valid from the date of manufacture when
     installed in accordance with manufacturer’s instructions by qualified personnel.

2. H2O Degree must be notified of the defect within ninety (90) days after the defect becomes apparent or known.

3. Buyer’s remedies shall be limited to repair or replacement of the product or component which failed to conform to H2O Degree’s express
     warranty set forth above.

4. Buyer shall be responsible for all freight costs and shall bear all risk of loss or damage to returned goods while in transit.

5. This Limited Warranty dos not cover installation, removal, reinstallation or labor costs and excludes normal wear and tear. Buyer shall provide
     labor for the removal of the defective component or item and installation of its replacement at no charge to H2O Degree.

6. This Limited Warranty does not cover any product if: (i) a product is altered or modified from its original manufactured condition, (ii) any repairs,
     alterations or other work has been performed by the Buyer or others on such item, other than work performed with H2O Degree’s authorization
     and according to its approved procedures; (iii) the alleged defect is a result of abuse, misuse, improper maintenance, improper installation,
     accident or the negligence of any party; (iv) damaged as a result of events beyond H2O Degree’s control or other force majeure events or (v)
     used in conjunction with equipment, components, accessories, parts or materials not supplied or approved by H2O Degree.

7. This Limited Warranty is limited to the obligation to repair and/or replace the manufactured product. This is the sole and exclusive remedy for
     breach of any warranty. IN NO EVENT SHALL H2O DEGREE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL
     OR PUNITIVE DAMAGES (INCLUDING ANY DAMAGE FOR LOST PROFITS) ARISING OUT OF OR IN CONNECTION WITH FURNISHING
     OF PRODUCTS, PARTS OR SERVICES, SALE OF OR OTHERWISE, WHETHER BASED IN CONTRACT, WARRANTY, TORT, INCLUDING
     WITHOUT LIMITATION, NEGLIGENCE, OR ANY OTHER LEGAL OR EQUITABLE THEORY.

8. EXCEPT AS EXPRESSLY PROVIDED HEREIN, H2O DEGREE MAKES NO WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED WITH
     RESPECT TO ANY PRODUCTS. PARTS OR COMPONENTS DISTRIBUTED, BUT NOT MANUFACTURED, BY H2O DEGREE ARE NOT
     WARRANTED BY H2O DEGREE AND BUYER MUST INSTEAD RELY ON THE REPRESENTATIONS AND WARRANTIES, IF ANY,
     PROVIDED DIRECTLY TO THE BUYER BY THE MANUFACTURER OF SUCH PRODUCT OR COMPONENT.