Product Warranty
Infrastructure
Five Year Warranty
- IT1000/IT1002 Gateways
- LIT1005/1006 Gateways
- Wireless Mesh Transceivers
- Lobby Displays
- Modems
Pulse Counters for Electric, Gas & Water Meters
Ten Year Warranty
- L54215/L54230 LoRaWAN Pulse Counters
- L54240 LoRaWan Radio
- L54190 LoRaWAN Encoded Register
- M54130 Line Powered Pulse Counters
Water Meters
Five Year Warranty
- M54120/M54120+ Battery Powered Water Meters
- L54120/L54120+ LoRaWAN Enabled Battery Powered Water Meters
- M54122 Line Powered Water Meters
- M54190/M54191 Encoded Registers
Two Year Warranty
- WM1000 Water Meters
- WM1100 Water Meters
- WM1200 Water Meters
- WM1300 Water Meter
- WM1800 Water Meter
- WM2000 Water Meter
- WM2105/WM2107 Water Meters
- RDU Water Meter Remote Displays
One Year Warranty
- WM3000/3100 Water Meters
Plumbing Accessories
Two Year Warranty
- POE Plumbing Assemblies
- POU Plumbing Assemblies
- Power Supplies
Environmental Monitoring
Five Year Warranty
- M54110 Temperature/Humidity Sensors
- WM54455 Wireless Relays
Two Year Warranty
- T1000 Thermostat
BTU Meters
Two Year Warranty
- M54131/M54130 BTU Meters
- M54141/M54143 BTU Meters
- RTD Probe Assemblies
- Thermistors
- TE1000D BTU Meters
- V100x Flow Sensors
Electric Meters
Two Year Warranty
- EM1000 Electric Meters
- EM1500 Electric Meters
- EM2000 Electric Meters
- EM3000 Electric Meters
- EM3001 Electric Meters
- EM5000 Electric Meters
- EM7000x/LEM7000x Electric Meters
- VG7000 Gateways
Gas Meters
Two Year Warranty
- GM0500 Gas Meters
- GM1000 Gas Meters
- GM2000 Gas Meters
- GM3000 Gas Meters
- GM5000 GasMeters
- GMNDM Gas Meters
One Year Warranty
- GM3250 Gas Meters
- GM4000 Gas Meters
LoRaWAN Enabled Sensors
Five Year Warranty
- LS4000 Flood Sensor
- LS5000 Rope Flood Sensor
- LS1000-WS Window Sensor
- LS1000-DS Door Sensor
- LS3000 Occupancy Sensor
- LS2000 Multi-Sensor
- List Item
The following exclusions apply:
1. This Limited Warranty is effective for the time periods outlined in the chart above. The Warranty is valid from the date of manufacture when
installed in accordance with manufacturer’s instructions by qualified personnel.
2. H2O Degree must be notified of the defect within ninety (90) days after the defect becomes apparent or known.
3. Buyer’s remedies shall be limited to repair or replacement of the product or component which failed to conform to H2O Degree’s express
warranty set forth above.
4. Buyer shall be responsible for all freight costs and shall bear all risk of loss or damage to returned goods while in transit.
5. This Limited Warranty dos not cover installation, removal, reinstallation or labor costs and excludes normal wear and tear. Buyer shall provide
labor for the removal of the defective component or item and installation of its replacement at no charge to H2O Degree.
6. This Limited Warranty does not cover any product if: (i) a product is altered or modified from its original manufactured condition, (ii) any repairs,
alterations or other work has been performed by the Buyer or others on such item, other than work performed with H2O Degree’s authorization
and according to its approved procedures; (iii) the alleged defect is a result of abuse, misuse, improper maintenance, improper installation,
accident or the negligence of any party; (iv) damaged as a result of events beyond H2O Degree’s control or other force majeure events or (v)
used in conjunction with equipment, components, accessories, parts or materials not supplied or approved by H2O Degree.
7. This Limited Warranty is limited to the obligation to repair and/or replace the manufactured product. This is the sole and exclusive remedy for
breach of any warranty. IN NO EVENT SHALL H2O DEGREE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL
OR PUNITIVE DAMAGES (INCLUDING ANY DAMAGE FOR LOST PROFITS) ARISING OUT OF OR IN CONNECTION WITH FURNISHING
OF PRODUCTS, PARTS OR SERVICES, SALE OF OR OTHERWISE, WHETHER BASED IN CONTRACT, WARRANTY, TORT, INCLUDING
WITHOUT LIMITATION, NEGLIGENCE, OR ANY OTHER LEGAL OR EQUITABLE THEORY.
8. EXCEPT AS EXPRESSLY PROVIDED HEREIN, H2O DEGREE MAKES NO WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED WITH
RESPECT TO ANY PRODUCTS. PARTS OR COMPONENTS DISTRIBUTED, BUT NOT MANUFACTURED, BY H2O DEGREE ARE NOT
WARRANTED BY H2O DEGREE AND BUYER MUST INSTEAD RELY ON THE REPRESENTATIONS AND WARRANTIES, IF ANY,
PROVIDED DIRECTLY TO THE BUYER BY THE MANUFACTURER OF SUCH PRODUCT OR COMPONENT.